This page will be updated as ADI responds to coronavirus developments.
March 24, 2020
Over the last week, we have seen numerous state and local government orders issued to help
promote social distancing and to reduce the spread of COVID-19.
To ensure compliance with each order, we have outlined a process for determining whether an ADI location may remain open and the steps we must take:
- We have a cross-functional team dedicated to monitoring federal, state and local orders related
- When an order is issued, our internal legal department, as well as external counsel where
appropriate, reviews the order and any applicable guidance.
- To the extent we believe in good faith that the order does not apply to ADI, or that we fall within an applicable exception in the order that permits us to remain open, we determine whether it is appropriate to maintain current operations or whether we need to modify operations to be compliant.
- Modified operations may include, for example, limiting access to in-branch showrooms and trade counters while still providing essential goods through Curbside Pickup or Pick Up Anytime. Both offer excellent options to pick up goods while supporting social distancing for our team members and customers.
In all instances, ADI complies with Centers for Disease Control and Prevention (CDC) requirements for personal safety and the safety of others, including recommended handwashing, regular cleaning of facilities, requesting associates stay at home when not feeling well and operating at a distance at least six feet apart.
- We then notify and partner closely with our local site leaders to ensure alignment and compliance.
During these times, access to security and life safety products becomes even more important to our communities. In many markets globally, ADI is working diligently to interpret the local guidelines in
real-time and make modifications to business operations as needed to ensure your continued access to
these essential goods.
ADI values partnerships with customers and supplier partners and as such is committed to diligently addressing local concerns quickly and agilely to support business continuity.
March 18, 2020
ADI continues to remain open to serve customers. We understand the key
role that many of us play in ensuring the safety and security of our
communities. At the same time, the safety of our employees and
customers remains our top priority. We are working together to be proactive in supporting business
continuity as safely as possible by making the following
recommendations and modifications to services:
Remaining accessible: We are
encouraging customers to order online at adiglobal.com or by phone. If
you have forgotten your password, follow the “Forgot your username or
password?” link on the sign-in page.
Shipping direct to you: While
our branches remain open, to support the reduction of foot traffic, we
encourage customers to have orders shipped directly to their locations.
- Modified order pickup services: ADI
has long prided itself on its Pick Up Anytime service, which allows
customers to pick up orders from a secure locker just outside of the
main retail area with minimal contact. This week, we have also added a
new service, Curbside Pickup, in some markets to reduce contact during
the order pickup process.
- Taking precautions: Customers
showing symptoms of COVID-19, have had close contact with someone who
has been diagnosed with COVID-19 within the last 14 days, or have
visited a highly impacted area are respectfully asked to call us or
order online to arrange delivery. Please avoid visiting a branch at
- Being proactive: While we
have taken various actions to mitigate any possible impact on
operations and currently have sufficient inventory in stock to meet
existing demand, we cannot foresee future restrictions that may be
applied. With this in mind, customers who have pressing needs for large
or critical projects should consider placing orders early or speaking
directly with their ADI point of contact at the earliest convenience.
Thank you for your support in helping to minimize the health risk to
our customers, team members, and supplier partners.
March 16, 2020
We wanted to provide an update on how ADI's global operations team is
handling the global coronavirus (COVID-19) situation. As part of our
strong commitment to mitigate any possible impact on your operations,
we have taken the following steps as part of closely monitoring the
developing situation and reviewing any potential shortages:
While our branches continue to remain open to serve customers, we've
announced a proactive measure to our team members, encouraging them to
work remotely if their jobs allow it. This measure is meant to lessen
large congregations of gatherings, encouraging all to use available
technologies to collaborate instead. We have communicated the U.S.
Centers for Disease Control and Prevention's (CDC) recommended
precautionary measures and any local regulatory requirements, which in
some instances are more rigorous, to our team members to educate them
and to help prevent the spread of any respiratory diseases. We are also
working diligently to help ensure safe working environments for our
Team Members, customers, and visitors during the COVID-19 health
concern. If you have any concerns about exposure to COVID-19, ADI is
happy to offer the following alternatives to assist with your needs:
- Several weeks ago, we proactively increased safety stock on
products where components or manufacturing is primarily conducted in
- We continue to monitor open supplier orders and are actively
working with our supplier partners to expedite orders past due.
- We developed an integrated business planning process with our supplier partners to identify their current inventory position,
secondary and tertiary component sourcing, and levels of production so
that we can respond with additional safety stock or order expedites
- We are engaged with our carriers to mitigate the potential for
container availability challenges and port congestion.
- Orders can be shipped directly to you.
- Bypass the counter; utilize our Pick Up Anytime service,
which will allow you to obtain your products safely and securely from our lockers located at select locations.
- Orders can be placed online and products can be delivered. Click
the "ADI In Your Country" button at the top of the page to find the
Digital Branch for your area.
While we presently have sufficient inventory in stock to meet existing
demand, we commit to providing you with updates should the greater
global COVID-19 concerns otherwise impact our ability to supply your
needs. We will make these updates available on this site for your
convenience. Should you need further information, have any concerns
and/or queries, please contact your account manager or customer service
We're committed to keeping you updated.
View the latest COVID-19 news in your country below: